Meridian Health
Completed
Web platforms
Meridian Health portal
Patient booking and records portal replacing a 12-year-old system.
- Booking time
- −64%
- Support calls
- −41%
- Uptime
- 99.98%
The brief
Patient booking and records portal replacing a 12-year-old system.
What we did
We started with the numbers — where people dropped off, what they searched for, and which screens were doing the real work. That shaped a scope small enough to ship and large enough to matter.
The build
Discovery, Design system, Full build, Training. Everything went out behind feature flags, so nothing shipped on a Friday and hoped for the best.
The result
The metrics below held after ninety days, which is the only measurement window we trust.
They asked better questions than anyone we spoke to, and the thing they built has not broken once.